TERMS AND CONDITIONS
Welcome to Suppliree.com; on this page, you will find a summary of our privacy policies, as well as the terms and conditions for our website and app. Please read the platform carefully before using it. You agree to be bound by these terms and conditions as soon as you access the website/app Suppliree.com.
Please contact us at wecare@suppliree.com or call our direct sales personnel for further clarifications and questions about the terms and conditions.
ORDERS POLICY
· All orders and transactions should be made through suppliree.com. You must Sign-up and register your company’s information along with the correct delivery address. All your transactions have records in the dashboard which you can monitor. There is a minimum amount in every purchase (refer the purchasing policy).
· For technical reasons maybe occur in our website or within your company, Offline Purchase is available, which you may directly contact our sales department (call, email, or WhatsApp) or you may talk to our customer sales representative which they will transfer your calls to our sales team. The order may take time to process which our sales team will be asking your information and confirming from our database. An email/SMS will be sent to you for order confirmation.
Availability
In-stock items generally delivered in 48hrs/2 business days. Most of our products are depending from our suppliers. There are some items maybe appeared in our website that is not available direct from our suppliers. If this occurs, our sales team will contact you immediately and may give you an option or alternative of the product. If we do not have enough stock on hand to fulfill your order, we will send you an email notification and WhatsApp message within 24 business hours. If you have a time constraint on your order, please respond to that email so that our team can work on a solution for you.
Canceling / Modifying an Order
Once your order is placed, we cannot guarantee that it can be modified or canceled. If you wish to modify your order, please contact us as soon as possible. Additionally, we reserve the right to cancel any order. Cancellation orders are registered on your dashboard and an email notification will be sent to you.
Online Security
To ensure our customers’ safety online, all orders will go through security checks before we start processing them. Please keep this in mind while ordering, as there may be a slight delay before processing for a small percentage of orders. If additional information is needed to help ensure the order’s validity, our customer sales representative will call you and send a message of confirmation.
Order Communication
Suppliree.com is an e-commerce platform which our main source of communication is through email. Calls and Messages from our representatives will only use for order confirmation, inquiries, and other related concerns with the order. All order updates will be sent to email address used when the order was placed. For this reason, please be sure to provide a valid and active email address when placing your order.
Price Changes and Updates
· Pricing on our website is listed at the wholesale level and updated in real time. Product pages will list impending suppliers price increases, where applicable.
· For quotation request, prices are subjected to changes anytime if the order has not purchased on the time ordered. In order to ensure that you receive the most accurate pricing on your order, we recommend that you pay in full prior to the effective date of the increase.
· For Cash on Delivery orders, prices will not change once confirmed and paid during the delivery.
· All prices are subject to change without notice. In the rare event that a product is listed at an incorrect price due to a website error, Suppliree.com will resolve the discrepancy, at our discretion, on all orders placed for the product listed at the incorrect price.
· This resolution may involve coming to an agreed upon price with the customer or a cancellation of the order, resulting in a full refund.
Receipt of Incorrect Product
If you received the incorrect product, please keep the item(s) in the original packaging and contact our Customer Service or direct your concerns to Sales Account Manager. They will work with you to redeliver the correct item or arrange a refund. We may require a picture of the incorrect product you received and will cover the cost of return delivery for that item.
PAYMENT POLICY
Payment Methods
These are the following forms of payments that are acceptable.
· Credit Cards - All orders must be placed online through our checkout process. We accept all major credit cards including Master Card or Visa and we are able to accept most prepaid credit cards as long as the card has been registered with a billing address. Only a single credit card may be used to process the order.
· Debit Cards and Benefit Pay
· Cash on Delivery – it is advisable to keep an exact cash amount during payment as our driver are not bringing change or extra amount.
· Benefit Pay Transfer – payment transfer on the time delivery, Benefit QR code is presented within the receipt.
Alternative Payments
(Manage by Accounts Manager)
· Cheque – with a minimum order / transaction worth of BHD50.
· Bank Transfers – IBAN
· Credit Vouchers /Promo Code
The order will be placed on hold until payment has been received and confirmed from our accounts.
Once payment is cleared, the order will be released to process for delivery. All other alternative payment orders will be released as soon as the payment is received, with a minimum of 1 business day delay to receive payment.
Charges and Authorization
You agree to pay all charges shown on the transaction receipt, including delivery fees. And you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
PRIVACY POLICY
Last Updated on: 1 November 2022
The Supply Platform W.L.L. ("Company," "we," or "us") appreciates and is committed to safeguarding your privacy, and we will do so by adhering to this policy. This policy outlines the different sorts of information we might gather about you as well as the procedures we use to gather, maintain, safeguard, use, and disclose such information.
This policy applies to information that we collect:
· Through our website (suppliree.com).
· In email, text, chat, and other electronic messages between you and the Website.
· Through mobile and desktop applications you download from the Website.
· When you interact with our advertising and applications on/through third-party websites and services (if those applications or advertising include links to this policy).
It does not apply to information collected by:
· Any third party, including through any application or content, including advertising, that may link to or be accessible from or on the Website.
Please carefully read this policy to understand our policies regarding the collection, treatment, and use of your information. You accept and agree to be bound and abide by this Privacy Policy, Terms of Use, and Terms of Sale by accessing or using the Website. You should review the policy on a regular basis because it may change from time to time. You agree to be bound by such changes if you continue to use the Website.
I. Information we may collect about you. We collect several types of information from and about users of our Website, including information:
User Registration
You are required to register with the site to proceed your transaction. You agree to keep your password confidential and responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
Information to fill in:
· Company Name
· Company Contact number
· Company Registration No.
· Company VAT number
· Contact Person
· Contact Number
· Email Address
· Delivery Address
II. Information we collect through automatic data collection technologies.
As you navigate and interact with our website, we may use automatic data collection technologies to collect certain information about your order, browsing actions, and patterns, including:
o Details of your visits to our website, including traffic data (including the site you access the Website from), location data, logs, and other communication data and the resources that you access and use on the Website.
o Information about your device (including any mobile device), computer, and internet connection, including model, brand, device date, IP address, operating system, mobile network, and browser type.
o We may also use technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).
The information we automatically collected it will help us improve our Website and deliver a better more personalized service to you by enabling us to:
o Estimate our audience size and usage patterns.
o Store information about your preferences, allowing us to customize our website according to your individual interest.
o Speed up your searches.
o Recognize you when you return to our website.
III. The technologies we use for this automatic data collection may include:
o Cookie (or browser cookies). A cookie is a small file that is stored on your computer's hard drive. You can refuse to accept browser cookies by activating the appropriate browser setting. If you choose this option, you may be unable to access certain parts of our website. Unless you have configured your browser to reject cookies, our system will issue cookies when you navigate to our website.
o Flash cookies. Certain features of our website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
o Web beacons. Pages of the Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
IV. Disclosure of your information. We may disclose aggregated information about our users and information that does not identify any individual without restriction. We also may disclose granular, personal information we collect, or you provide:
o To our contractors, service providers, and other third parties we may use to support our business, including payment processors.
o To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company’s assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about our Website users is among the assets transferred.
o To third parties to market their products or services to you (or to help us market our product and services to you) if you have not opted out of these disclosures. We contractually require these third parties to keep personal information confidential and use it only for these purposes for which we disclose it to them.
o To fulfill the purpose for which you provide it.
o For any other purpose disclosed by us when you provide the information.
o With your consent.
We may also disclose your personal information:
o To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
o To enforce or apply our Terms of Use, Terms of Sale, and other agreements, including for billing and collection purposes.
o If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
V. You have options regarding how we use and disclose your information. We make every effort to give you options regarding the information you provide to us. We have put in place mechanisms to give you the following control over your information:
o Tracking technologies and advertising. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Website may then be inaccessible or not function properly.
o Targeted advertising. We may also disclose your personal information to third parties to market their products and services to you. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertiser’s target-audiences preferences, you can opt-out by emailing: wecare@suppliree.com. For this opt-out to function, you must have your browser set to accept all browser cookies.
o Payment processing. We may provide paid products and/or services within the Website. In that case, we use third-party services for payment processing (“payment processors”). We do not store your payment card details. Payment information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by AFS, which is link to Visa, Mastercard and Benefit Pay. AFS requirements help ensure the secure handling of payment information.
VI. Website analytics services. We use certain analytics services, such as Google Analytics, to gather information about our site visits. To learn more about Google Analytics, including opting out of Google Analytics, click here.
VII. Accessing and correcting your information. You can review and change your personal information by logging into the Website and visiting your account profile page. You may also send us an email at wecare@suppliree.com to request access to, correct, or delete any personal information that you have provided to us. If you have an account connected with the Website, we cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. If you delete your user contributions from the Website, copies of your user contributions may remain viewable in cached and archived pages or might have been copied or stored by other Website users.
VIII. Age below 18. Our website is not intended for users under the age of 18. No one under the age of 18 may submit or access information on the Website. We do not knowingly collect personal information from children under the age of 18. If you are under the age of 18, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any interactive or public comment features on the Website, or provide any information about yourself to us, including, but not limited to, your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from these age group, we will delete that information.
IX. Your Bahrain Data Protection Law. Data protection in the Kingdom of Bahrain is mainly governed by Law No. 30 of 2018 Promulgating Personal Data Protection Law (the “Data Protection Law”) or you may directly visit to Bahrain.bh.
X. Data security. We have put in place safeguards to protect your personal data from unintentional loss as well as unauthorized access, use, alteration, and disclosure. We save all the data you give us on secure servers protected by firewalls.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone, and you acknowledge and agree not to provide any other person with access to the Website or portions of it using your username, password, or other security information. If you share this information with a third party (or authorize a third party to have access to or be linked to your account through any of the Website’s features), that individual will have access to your account and personal information, including, but not limited to, your credit card information.
You agree to take responsibility for actions taken by an individual with whom you have shared or authorized access to your account. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk. We are not liable for any unauthorized use of the Website's privacy settings or security measures.
XI. Transfer of data. Your information may be transferred and maintained on computers located outside of your state, province, country, or other jurisdiction where the data protection laws may differ. If you are located outside of the kingdom of Bahrain and choose to provide information to us, note that we transfer the data, including, but not limited to, personal information, to the Kingdom of Bharain and process it there. Your use of the Website and submission of such information represents your consent to our Terms of Use, Privacy Policy, Terms of Sale, and transfer of personal information. The Company will take reasonable steps to ensure your personal data is treated securely and is not transferred to an organization or country unless there are reasonable security controls in place.
XII. Changes to the Privacy Policy. We will post any changes that we make to our Privacy Policy on this page. If we make material changes on how we treat our users’ information, we will notify you by email to the primary email address specified in your account or through notice on the Website homepage. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up to date active and deliverable email address for you and for periodically visiting our Website, Privacy Policy, Terms of Use, and Terms of Sale to check for any changes. Changes to the Privacy Policy, Terms of Use, and Terms of Sale are effective upon posting to the Website.
XIII. Comments and concerns. All questions or comments about this privacy and our privacy practices should be directed to: wecare@suppliree.com or by visiting our Support Page.
PRODUCT POLICY
Best By Date Policy
Our shelf-stable food and beverage products are designed for commercial use and would typically be shipped 1-3 months before the best by date. The exact remaining suggested shelf life will vary by item due to the nature of each product, and may be shorter with items that require refrigeration. All products will be delivered as per manufacturers expiration date. Suppliree.com never create any expiration or alteration on the expirations of the products.
Content Policy
The information provided on this website does not, and is not intended to, constitute legal advice; instead, all information, content, and materials available on this site are for general informational purposes only. Information on this website may not constitute the most up-to-date legal or other information. Bahrain Laws change regularly, thus, readers of this site should be familiar with the applicable Ministry of Industry and Commerce laws and restrictions. All liability with respect to actions taken or not taken based on the contents of this site are hereby expressly disclaimed. The site content is provided "as is" no representations are made that the content is error-free.
Generic / Unbranded Items
On our website, some of our lowest price’s items are listed as generic. In other words, we do not have a specific supplier name associated with the product. The product is sourced from a variety of suppliers according to price and availability so we may both quickly and fairly accommodate your needs. We do our best in updating our site with any changes in the products and there may be instances where there is a slight variance in the look and feel of the product due to a change in vendors. However, the intended application of the product will remain the same. If you find that this is not the case, please contact our Customer Service immediately and we will investigate the issue for you.
Image Color Policy
Our E-Commerce Specialist makes every effort to portray the color of an item as accurately as possible on our site. However, depending on your monitor/screen settings, the color of an item may appear different than in person. We cannot guarantee the accuracy of the color displayed. If you are trying to match an existing product in your possession, please contact us and we will accommodate your request to the best of our ability.
Image Policy
We try to provide the most accurate images of our products as possible. However, some product images prove difficult or impossible to obtain. In these cases, we will use the closest image we can find for the product. These illustrative images may show optional accessories or features or may be an image of a similar product. Therefore, we recommend that you carefully read the product description and other related information before placing your order. If you have any questions or concerns about a product after reading the description and product literature, you may contact our customer service.
Price Matching
Suppliree.com does its best to always have the lowest prices. If you find a lower price from one of our competitors, including delivery, please bring it to our attention and talk with us. Our Sales Team will be happy to assist you. We will do our best to beat the advertised price.
Sales and Coupon Code Policy
As B2B platform, we are a bulk distributor of food & non-food service supplies, we make sure to advertise our lowest prices on our website, including discounts we receive from our Suppliers that are passed onto our customers.
On the occasion that Suppliree.com is providing a coupon as part of marketing campaign, it is best to read the terms and conditions associated with the coupon. Most coupons have an expiration date associated which means they will be honored or used while the coupon is valid.
Samples
Suppliree.com may provide samples on some selected products which you need to fill out the request form. Our Sales Team will contact you directly if the specific item has samples available. The samples may take a day/week/s to deliver at your own cost (delivery fee). For other items, we recommend purchasing a smaller pack size, when available, before committing to a larger order. Sometimes our suppliers will send out samples of selected products to our customers. You may contact or email our sales team to check if sample request can be sent to the supplier for the item(s) you’re interested in.
Warranty
If a warranty is available for an item, the details of the warranty can be found as a downloadable PDF labeled “Warranty” on the item’s page. All warranty claims are handled based on the manufacturer’s warranty policy. For items being used internationally, please confirm if the warranty is valid in the country.
RETURN POLICY
If you wish to return an item from an order, you must notify the driver during the time of delivery.
- All returns of merchandise are subject to inspection before any actions are taken. The product must be in the original packaging and must be in a re-sellable format. If the product is removed from the original packaging or the original packaging is damaged, we cannot accept the product or issue a refund.
- A return may be accepted on raw or fresh products during the delivery and upon checking. Once the order has been confirmed and received, no returns will be accepted.
- We may be accepting a return for some products unsealed, but there will be a certain percentage to be deducted, which is 50%. The product is subject to inspection, and we reserve the right to reject the product.
- All food items must be returned within 24 hours of the original delivery date, or we cannot return the product nor issue a refund.
- All non-food products must be returned within 7 days of the original delivery date.
- Delivery charges paid at the time of checkout will not be credited along with the return. Customers are responsible for the cost of return delivery unless it has been returned at the same delivery time.
- If your original payment method was made by check, you will be offered store credit or a check refund.
- We are not liable and do not accept returns for customized orders produced direct from our supplier.
- For any refunds, a voucher coupon will be issued by our sales team. This voucher serves as an amount to be used only on our website for a new purchase. Suppliree.com will not issue cash or checks directly to our customers for any refunds.
TAX POLICY
A 10% VAT is applicable to certain of the goods and services listed on Suppliree.com, according to the Bahrain National Bureau of Revenue (NBR). The tax charges are shown after your purchase. Tax is not included in any of the pricing listed on our website.
DELIVERY POLICY
If a delivery address needs to be changed once an order has been processed, our delivery may be charged a reconsignment fee to update the delivery address. If an address change is requested, we will contact you via email/WhatsApp and call regarding the amount of the delivery fee. If we do not receive confirmation regarding the fee and address change, we will leave the address as it was originally entered during the checkout process. Please note that if our delivery attempts to deliver to the original address and they are unable to deliver, redelivery fees may apply in addition to any reconsignment fees.
Prior Call “Call Before Delivery” ahead of delivery utilizing the phone number you provided at checkout, our Driver Agent will call you approximately 24 hours prior to the anticipated arrival of your purchase to make a delivery appointment.
For deliveries, a "Call Before Delivery" is necessary, and it is advised for firms with erratic hours. The operational timing of our delivery will be communicated to you by our sales team.
In the unlikely event that our delivery person is delayed, they will reschedule it for the soonest available time and confirm it first. You will be liable for any redelivery fees if you are unable to accept your delivery at the appointed time. If you need a delivery at a specific time instead of the standard 4-hour window, there may or may be additional expenses.
· The vast majority of our products will be delivered using Commercial Business Address to the address that is listed as the company/store address.
· If the location/address is far from the boundaries or in a long-distance location, such as Askar to Durrat, additional fees may apply.
Delivery Conditions
If any item or packaging is damaged or missing, or if you suspect damage, you must do the following:
· Don’t accept if seal/package is broken.
· Note it clearly on the delivery receipt before signing.
· Keep a copy of the delivery receipt.
· Contact us within one business day.
· Keep the damaged packing materials for inspection.
· Take photographs of the damaged items and packaging.
Despite the fact that our warehouse pays close attention to packaging quality control, we cannot guarantee that no damage will occur during delivery. In the event of damage, we will investigate through our logistics department. You accept responsibility and ownership for the delivery in the condition noted by signing the delivery receipt. We CANNOT guarantee any compensation for damages if part or all your orders are damaged, and you did not note this in any way on the delivery receipt. Signing the delivery receipt without noting any damage indicates that you received your package in good condition.
Due to the short time frame we have to deliver refrigerated and frozen food items to you in good condition, if an item is damaged or missing, please contact us within one business day so we can find a solution for you. Our Sales Department will contact you and may request additional information (may request pictures of the damage and for you to take a picture of the temperature of the item to help with the process).
Delivery Food Safety
You are responsible for immediately checking the internal temperatures of refrigerated and frozen products upon delivery to ensure they are at food-safe temperatures per Ministry of Health guidelines. If you have any concerns about the temperature or condition of the product, please contact us within one business day of receiving it. You are responsible for properly storing or handling the items once you have received and signed them.
Delivery Time
Our warehouses strive to process and deliver orders within 2 business days, depending on the date of delivery. Most of our products are ordered from various suppliers in Bahrain and delivered to our warehouse before being delivered to your delivery location, which may take 1-2 days depending on product availability. If your delivery date falls on a national holiday, please allow an extra day/s for delivery. Our warehouse observed the following public holidays and other public holidays (e.g., EID, National Day). Additional holidays may be observed by suppliers/companies, which may have an impact on our operations.